Privacy Policy

Your privacy is important to us. This Privacy Policy together with our Terms of Service describes how your personal information is collected, used, and shared when you visit or make a purchase from explorebymail.com (the “Site”). In this Privacy Policy, any reference to “us”, “we” or “our” means Explore By Mail. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

  • “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

We collect the following types of information about you:

  • When you sign up to our service, set up an account and make a purchase, we collect certain information (which includes Personal Information) from you including your name, email address and credit card information (we don’t have access to your entire credit card number, CVC or billing address as this is handled by our payment gateway).

  • When you use our services, we may ask you to provide us with additional information. This additional information may include: links to your social media accounts (including Facebook, Instagram, Pinterest, Twitter and YouTube); and information about your industry and organization.

We may receive information about you (including Personal Information) from third parties. If you access our Site through a third-party connection or log-in, for example, through Facebook or Google, that third party may pass certain information about your use of its service to us. This information could include, but is not limited to, the user ID associated with your account, an access token necessary to access that third party service, any information that you have permitted the third party to share with us, and any information that you have made public in connection with that third party service. If you’d like to unlink your third party account from our Site, you can adjust your settings in the third party service and we will no longer receive information collected about you in connection with that service.

HOW WE USE PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Provide our products and services. This includes allowing you to create a 
  • Explore By Mail account and to log in to your account, giving you access to your content, recognizing you across different services and devices and billing you for transactions that you make via our Site.
  • Communicate with you. We use your contact information to send communications to you about important changes or updates to our products and services. When in line with the preferences you have shared with us, we also provide you with information or advertising relating to our products and services.
  • Performing data analytics. We use the information about you to help us improve our products and services, including by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns.
  • Customizing our products and services for you: We use information about you to make sure that the Site and our products and services are customized to your needs.
  • Keeping our Site secure: We use information about you to screen for potential risk and fraud, and to identify violations of this Privacy Policy or our Terms of Use.
  • Where required by law: We will use or disclose your information where we reasonably believe that such action is necessary to: (a) comply with the law and the reasonable requests of law enforcement or a government authority; (b) to enforce our Terms of Use or to protect the security and integrity of our Site; and (c) to exercise or protect the rights, property or personal safety of Explore By Mail, our customers or others.

  • Where you have given your consent: We may seek your consent to use your information for a particular purpose. Where you give your consent for us to do this, we will use your information in accordance with that purpose. You can withdraw your consent to these uses at any time.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

For Personal Information subject to the GDPR, we rely on the following legal bases to process this information:

  • where you have given your consent for us to use your information;

  • by your interest in protecting your Personal Information); and

  • where it is necessary for compliance with our legal obligations.

  • You may at any time refuse to provide the Personal Information that we request. However, this may limit or prohibit our ability to provide our products and services to you. You may withdraw your consent for us to process your Personal Information at any time by contacting us in accordance with our “Contact us” section below.

You may at any time refuse to provide the Personal Information that we request. However, this may limit or prohibit our ability to provide our products and services to you. You may withdraw your consent for us to process your Personal Information at any time by contacting us in accordance with our “Contact us” section below.

HOW WE DISCLOSE PERSONAL INFORMATION

We only share your Personal Information with third parties that meet the data privacy conditions described in this Privacy Policy. These third parties help us use your Personal Information, as described above, and include:

  • marketing platforms, communications platforms and contractors who we engage to help process Personal Information and other data;
  • government third parties, including government agencies, regulatory bodies and law enforcement agencies as required, authorized or permitted by law; and
  • a third party that acquires or intends to acquire Explore By Mail or its assets.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

INTERNATIONAL RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Additionally, please note that your information will be transferred outside of Europe, including to the United States, Canada and other countries where the privacy laws may not be as protective. These transfers are made in order to assist us to provide you with the products and services and/or to improve the products and services we offer you.

CHANGING PERSONAL INFORMATION

You may update certain account information such as your name and email address by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us at any time by clicking on the “unsubscribe link” in the relevant communication.

You may also access, review, update, rectify or delete your Personal Information by contacting us. We will respond to all requests within 30 days. Please note that deleting your Personal Information may limit our ability to provide the service to you

We may limit or reject your request in certain cases, including without limitation where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case question, where the rights of other persons would be violated or as required by law or governance purposes.

If you need further assistance regarding your access and control of your Personal Information, please contact us.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information, and other Personal Information you have provided, for our records. We need this information to operate the accounts you have with us, to deliver our products and services to you and for the other purposes set out in the “What Personal Information do we collect?” section. We will retain this information unless and until you ask us to delete this information.

LINKS TO THIRD PARTIES

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it (ex. encryption, password protection). However, no method of transmission over the Internet using industry standard technology is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Our Site may allow access to third party content and services. We are not responsible for the practices employed by websites or services accessible from the Site, including the information or content contained within these websites or services.

When you use a link to go from our Site to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service that has a link or advertisement on our Site is subject to that third party’s own policies.

MINORS

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at help@mysocialplan.com.

CHANGES TO PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. As such, we reserve the right to modify this Privacy Policy at any time

Any modifications to this Privacy Policy will be effective upon our publication of the new terms and/or upon implementation of the new changes to our services (or as otherwise indicated at the time of publication). In all cases, your continued use of our services or Site after the publication of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@explorebymail.com.